Our Values
History
Gladesville Veterinary was one of the first purpose-built veterinary practices in Sydney. The premises have continued to be upgraded since the hospital’s establishment in 1959 and boasts state of the art facilities for both staff and patients. In addition to founder Perry Manusu, past partners in the practice include Harry Cooper and Bob Ratcliffe, Max Zuber, Pam Short and Barry Young.
Over the many decades that GVH has been servicing the community and its pets, we feel that a real family has grown. We consider our clients an important part of that family, and we know that they feel the same way.
Mission
We insist on maintaining the highest professional standards in the treatments that we offer to our patients, and in promoting continuing education among all staff. We are dedicated to our profession because of our love of animals and our passionate commitment to their welfare.
A prayer by doctor and humanitarian Albert Schweitzer which we discovered in Jane Goodall’s “Reason for Hope” conveys our mission’s intention and sentiment eloquently:
We are committed to treating our patients with superior professional skills, compassionate hearts, gentle hands and kindly words.
Albert Schweitzer
Charity & Community
At GVH we feel strongly about the role we play in the community. Some of the pro bono work that we are proud to provide is the care of injured strays and injured and orphaned wildlife. We support the medical treatment of guide dogs, hearing dogs and Delta Society companion dogs.
GVH has supported the Sony Foundation together with CanTeen (Youth Cancer) in their ‘You Can’ campaign to raise $15million to establish youth cancer centres of excellence across Australia. We have also provided support in the form of financial sponsorship and donations of equipment for animal welfare organisations in developing countries such as Nepal and Uganda, and for the Victorian bushfire emergency.
Fees
We endeavour to minimise our fees as much as possible, without compromising the quality of care we offer to our patients. We are happy to provide an estimate of costs for any procedure prior to it being undertaken and encourage you to discuss the costs with one of our vets. If your pet needs to be hospitalised for any period, we are happy to keep you updated on the progressive account daily.
We offer a 10% discount to pensioners for professional fees on presentation of a valid pensioner card; this discount does not apply to over-the-counter sales and applies only to accounts which are paid in full at the time of service.
We accept payment by cash, cheque, EFTPOS, and all major credit cards. We encourage our clients to investigate the options available for pet health insurance and pet wellness plans (Best for Pet), which can reduce the financial burden on pet owners. You can find more information regarding pet health insurance in Information Brochures under the title Pet Insurance.
We cannot provide credit facilities directly, but we can facilitate arrangements between our clients and Vet pay, GEM Visa, Zip Pay and After pay. Please ask our friendly client service team for details
Customer Testimonials
I have to say how touched we are by the sensitivity and kindness we received from Gladesville Veterinary Hospital through our ordeal with Poppy a week ago.
When… we arrived last week, we didn’t even pause at the reception desk, they rushed us straight through. We went home devastated and left her there for closer examination.
Someone from the clinic called us not long after just to see if we were OK, then they were amazing about the fees for examining poor Poppy.
Next a thoughtful card arrived from them and last of all – a Christmas card and someone was sensitive and thorough enough to update the database so only names of living pets were on it.
Poppy occasionally boarded with them if our beloved house sitter was unavailable, they always gave her a cuddle when she was going home and had something good to say about what a lovely dog she was and how they’d miss her.
Thank you Gladesville Vet. If only Poppy showed signs of something being wrong we know they’d have saved her. ?
I took my little poodle, Evie to Gladesville Vet Practice after a recommendation by a friend of mine. I must say that I couldn’t be happier with the care and dedication given by all of the staff at this practice. Evie has been born with some major problems which caused her to start experiencing seizures at the very young age of 4 months of age.
The treatment and care given to her has been absolutely wonderful and I cannot thank every staff member enough for the care and assistance they give to both Evie and myself.
A great bunch of people. I highly recommend them to everyone.
Evie will definitely be a patient of theirs for many, many years to come.
The Mini Kitty Commune (MKC) has been working with GVH since 2004 and it’s like family to us. We know when we take animals up there, no matter what the issue, the GVH team have the equipment, training and support to diagnose and help them. We love the staff and the team make us feel like home, no matter how weird the issue or late the drop in. Thank you guys for all your help!
Thankyou to all the staff at Gladeville vets. My cat needed radiotherapy for hyperthyroidism so I immediately contacted Dr Max Zuber. The team looked after my beloved cat so well. I am forever grateful for your kindness, empathy and expert treatment. I highly recommend Gladesville vets!
We having being going to Gladesville vet for over 9 years and I must say they have been amazing on every occasion! From welcoming us with a new puppy to the sad moment of loosing him. They are compassionate and very efficient and a delight to deal with. Rosalie Mathews who is a English Bulldog specialist is absolutely FANTASTIC!! Our new Puppy goes there now also… we live in Paddington but chose to keep frequenting Gladesville Vet Hospital purely for their Amazing care of the Staff!!!! FIVE STAR ALL THE WAY!!!
I was at Gladesville vet today and just wanted to say thank you to the team that was on shift.
You were all very helpful with making sure Ava was okay, and I really appreciated that.