Winter 2002

GVH Acceptance of Award at AVA Annual Conference

Many of you will be aware that Gladesville was honoured to be an inaugural winner of a national award for ‘Excellence in Customer Service’ at the end of last year.

This award was instigated by the Australian Veterinary Association & the pharmaceutical company Pfizer. There were six winners nationwide and Gladesville was the only representative from NSW so we are particularly proud of this achievement.

Part of the selection process involved feedback from our clients so we are indebted to you for your faith in us. We’ll try to continue to improve on our service to you in the future!

Elisabeth (practice manager) and Barry (partner) both travelled to the annual AVA conference in Adelaide in May as GVH representatives for the official award ceremony.

As recognition of this award they were presented with a plaque at a plenary session and, along with the other winners, delivered a presentation about our practice.

They also attended various seminars throughout the week and have brought home all sorts of ideas that we plan to put to use to improve our service to you.

And we’ll soon be displaying our very impressive plaque in our front reception area so keep an eye out for it!        

Barry